Millions of social housing tenants across England navigate complex systems alone — facing councils, housing associations, and government departments without proper support. STN exists to change that. Join today and have professional advocacy ready in your corner when you need it.
3-month access period before case support begins. Or pay 3 months upfront (£21) for immediate access.
Immediate access — including if you have an existing issue. Save £4 vs monthly.
There is no single independent body social housing tenants can turn to for consistent, hands-on support. Services like Citizens Advice and Shelter do important work — but they are overstretched, and they advise. STN does something different: we act.
Disrepair goes unresolved. Homelessness applications get lost. Possession notices go uncontested. Not because tenants don't care — but because they don't have a professional voice. STN is that voice.
Our Story →Like car breakdown cover or a trade union, you join STN not because you have a problem right now — but because you want the peace of mind of knowing professional support is already in place for when you do.
Sign up and complete your membership application. You don't need an existing problem — most members join to have support ready for whenever they need it. Membership is active from day one.
When an issue arises, simply contact us by email, phone, WhatsApp, or through the member portal. Tell us what's happening and we take it from there — corresponding directly with your landlord or housing authority on your behalf.
We chase responses, meet deadlines, and escalate when necessary — keeping you informed at every stage. You don't need to navigate the system. We do that for you.
All services are included in your membership. We don't just advise — we act. We take ownership of your matter and see it through.
We log, document, and escalate housing disrepair issues directly with your landlord, ensuring they respond and meet their obligations.
We assist with forms, draft supporting statements, and correspond directly with the council — chasing decisions and progress on your behalf.
Early-stage support when you receive notices or face possession proceedings. We engage directly and refer you to legal professionals where needed.
We draft, submit, and track formal complaints through internal and external channels — all the way to the Housing Ombudsman if necessary.
All letters and emails to housing authorities are sent on STN letterhead — carrying the weight of a professional body, not an individual complaint.
We explain how housing systems work and what to expect at each stage. We also consider ad hoc matters outside our standard scope on a case-by-case basis.
STN is not a law firm. We do not provide formal legal advice, legal representation, or conduct litigation. We are also not a claims management company. Instead, we provide structured advocacy and support — helping you understand your position, take the right steps, and deal with housing issues effectively. Where appropriate, we may connect members with trusted, regulated professionals. In some cases, we may receive a referral fee for introductions — but only where we have carried out an initial assessment and believe it is in your best interests. Membership gives you access to practical, professional support — not guaranteed outcomes.
Cancel any time. No contracts. Professional support and guidance from day one. Less than £1.60 a week.
The Social Tenants Network was founded by legal professionals with direct experience inside local authority housing departments. We saw the gap. We decided to fill it.
There are over 4 million social housing tenants across England. Each one interacts with complex systems — councils, housing associations, government departments — that can be confusing, intimidating, and slow to respond. Yet there was no single independent body tenants could turn to for consistent, hands-on support.
Services like Citizens Advice and Shelter exist and do genuinely important work. They provide valuable advice and guidance. But they advise — they tell you what you might be able to do. STN is different: we do it for you. We take ownership of the matter, correspond on your behalf, chase responses, and see it through.
STN was founded by legal professionals with direct experience of how local authority housing departments operate. We understand the processes, the law, and the pressure points. We built STN to put that expertise in your corner — for less than the cost of two cups of coffee a week.
Unlike signposting services, we take ownership. We write the letters, chase the responses, and see matters through ourselves.
We work with housing authorities, not against them. Most issues resolve faster when there's a professional intermediary who knows the system.
We are building multilingual support, accessible formats, and assistance tailored to those facing additional barriers — disability, caring responsibilities, language.
Starting in and around London, our ambition is to become the national voice for social housing tenants across England.
STN was not built to be adversarial. We believe most housing problems can be resolved swiftly when there is a professional, organised intermediary facilitating communication.
When we contact you on a member's behalf, you are receiving structured, factual, professionally drafted correspondence from people who understand the system, know the processes, and are familiar with the relevant legal framework. That means less back-and-forth, faster resolution, and fewer matters escalating into costly disputes.
We give you a professional voice. You don't need to understand the law or navigate the system yourself. You tell us your problem, give us authority to act, and we handle it. We are independent — we work entirely in your interests, and any specialist referrals are made carefully and only where appropriate.
Everything we do is guided by these principles.
We are clear about what we do and what we don't. No misleading promises, no hidden terms.
We take ownership of your matter and do the work. That's what makes STN genuinely different.
We are not a claims management company. Our role is to act in your interests from start to finish, with referrals considered carefully where appropriate.
£7 a month, no jargon, no barriers. Building multilingual and accessible support for everyone.
We work with housing authorities to achieve outcomes. Good results come from cooperation.
Clear records, transparent processes, and genuine responsibility to our members at every stage.
Professional advocacy for social housing tenants across London.
Become a MemberSTN is a membership service, not a helpline. Like car breakdown cover or a trade union, the value is in being a member before a problem arises — so that when it does, we're already in your corner.
Your role is simple: become a member, get in touch when you need us, and let us handle the rest. We keep you informed at every stage.
Complete your membership application and you're covered from day one. You don't need an existing problem to join — in fact, joining before any issue arises means we're already authorised to act the moment you need us. No delays, no setup, no scrambling. Think of it like car breakdown cover or a union membership: you join because you believe in having proper support in place, not because you're already in a crisis.
When something comes up, simply contact us by email at hello@stn-uk.org, by phone on 0203 355 6029, by WhatsApp, or through the member portal. Tell us what's happening — what the issue is, who your landlord or housing authority is, and what's happened so far. Send us any relevant documents, photos, or correspondence. The more detail you give us, the faster we can act.
Within 2 working days, we review your matter and confirm our plan. Urgent issues — risk of homelessness, serious disrepair, time-sensitive processes — are prioritised. We then act directly on your behalf: drafting and sending correspondence to your landlord or housing authority under STN letterhead, establishing a clear paper trail, and beginning the process of resolution.
We will keep you informed at every stage — what we've done, what responses we've received, and what happens next. You don't need to chase us. If anything new happens on your end, just let us know by email, phone, WhatsApp, or through the member portal and we'll factor it in.
Most matters resolve through professional correspondence and structured escalation. Where an issue requires legal advice or representation beyond our remit, we support you in accessing the right regulated professional, and provide them with an organised case summary to make the handover as smooth as possible. You are never left unsupported at a critical point.
While you get on with your life, here's what our team is doing.
Membership provides access to professional advocacy support — not guaranteed outcomes. STN is not a law firm and does not provide legal advice or conduct litigation. We are not a claims management company. Members can use the portal to track membership status, view billing, follow case progress, and keep important updates and documents in one place, with email, phone, and WhatsApp support continuing alongside it.
£7/month or £80/year. Cancel anytime.
All services below are included in your membership. We don't just guide you — we act on your behalf. Every matter we handle is driven by professional correspondence and genuine ownership of your case.
We ensure your landlord takes housing disrepair seriously and follows through.
Damp, mould, broken heating, structural issues — these are not minor inconveniences. They affect your health and your family's wellbeing. Yet landlords and councils often respond slowly when tenants raise issues directly.
We help you navigate homelessness services — and we do much of the work for you.
Making a homelessness application involves complex forms, supporting evidence, and procedural requirements that many find overwhelming. Getting it wrong can lead to delays or incorrect decisions.
Urgent, early support when you receive notices or face the risk of losing your home.
Acting quickly and correctly in the early stages of a possession matter can make a significant difference. We provide early-stage support and escalation.
STN does not advise on legal defences or conduct litigation. Our role is early engagement and appropriate referral to legal professionals where needed.
We prepare, submit, and track formal complaints on your behalf.
Our letters carry weight. Correspondence from a professional body gets faster, more substantive responses.
We explain how the system works — and consider matters outside our standard scope too.
If your matter doesn't fit neatly into our standard categories, don't assume we can't help. We consider ad hoc requests on a case-by-case basis. Get in touch and tell us what's happening.
No add-ons. No hidden fees. Cancel anytime.
Join STN TodayEverything you need to know about STN membership, how we work, and what makes us different.
The Social Tenants Network (STN) is a membership-based advocacy and administrative support service for social housing tenants. We act on your behalf — corresponding directly with your landlord, housing association, or local authority. We are not a law firm and do not provide legal advice.
Any social housing tenant can join STN. We currently serve tenants across London and do not restrict membership to specific boroughs. We will expand nationally over time.
No — and joining before a problem arises is the whole point. Like car breakdown cover or a trade union, you join for the peace of mind of knowing professional support is already in place. Members who join in crisis often wish they had joined sooner.
Yes — cancel at any time by emailing hello@stn-uk.org. No cancellation fees or notice periods. Active case support may be concluded upon cancellation.
Disrepair, homelessness applications, possession and eviction risk, formal complaints, and procedural guidance. We also consider ad hoc matters on a case-by-case basis — if you're unsure, just ask.
Yes. We write the letters and emails ourselves, on STN letterhead, and send them directly to your landlord or housing authority on your behalf. We don't just tell you what to write.
Simply email us at hello@stn-uk.org, call us on 0203 355 6029, message us on WhatsApp, or contact us directly through the member portal. Tell us what's happening and we'll take it from there. The portal also gives you a clear place to follow status, billing, case progress, and shared documents.
Citizens Advice advises — they tell you what you might be able to do. STN acts — we take ownership of your matter, correspond directly with housing authorities, chase responses, and push the matter through to resolution. We are your professional intermediary, not a signposting service.
Shelter provides valuable advice resources and campaigns on housing issues. STN is a membership service that acts directly on your behalf on individual cases — we write the letters, make the calls, and see the matter through for you personally.
No. STN is not a claims management company. Our role is to provide structured advocacy and support — helping you understand your position and take the right steps. Where appropriate, we may connect members with trusted, regulated solicitors. In some cases, we may receive a referral fee for introductions — but only where we have carried out an initial assessment and believe it is in your best interests. We are a membership service — you pay a fixed fee and we work entirely in your interests.
No. STN is not a law firm and does not provide legal advice or legal representation. If your matter requires legal advice or court representation, we will support you in finding the right regulated professional.
We will support you in finding appropriate regulated professionals and provide them with an organised case summary. You will not be left unsupported at a critical point.
We aim to respond to all new matters within 2 working days. Urgent matters — risk of homelessness, serious disrepair affecting health — are prioritised.
We keep you updated by email throughout. We'll tell you what we've done, what responses we've received, and what the next steps are. Members can also use the portal to see account status, billing visibility, case progress, and key documents in one place.
£7 per month, or £80 per year. Both are set up by direct debit. No joining fees, no hidden charges, cancel anytime.
No. All services are included in your membership fee. No hourly rates, no success fees, no additional charges. If your matter is referred to an external legal professional, their fees would be separate.
Whether you're a prospective member, an existing member, or a housing authority wanting to understand who we are — we'd love to hear from you.
0203 355 6029
0203 355 6029
Social Tenants Network Ltd
124 City Road
London, EC1V 2NX
Company No: 17134347
We aim to respond to all enquiries within 2 working days.
Version 1.0 — April 2026. Please read these terms carefully before joining STN.
These Membership Terms and Conditions ("Terms") govern your membership of the Social Tenants Network ("STN", "we", "us", "our"), a trading name of Social Tenants Network Ltd, a company registered in England and Wales (Company No: 17134347).
By completing a membership application and paying the applicable membership fee, you ("the Member") agree to be bound by these Terms. Please read them carefully before joining.
STN provides membership-based advocacy and administrative support services to social housing tenants. STN is not a law firm and does not provide legal advice or legal representation. Nothing in these Terms constitutes a solicitor-client relationship or legal advice.
STN offers the following membership plans:
Membership provides access to: professional correspondence on your behalf; disrepair reporting and escalation; homelessness application assistance; possession and eviction risk support; complaints drafting and escalation; procedural guidance; and ad hoc support considered on a case-by-case basis.
Membership provides access to these services — it does not guarantee any particular outcome. Housing matters frequently depend on factors outside STN's control.
Members on the Standard Monthly plan are subject to a 3-month access period from commencement. During this period, procedural guidance is available but STN will not accept new case submissions or commence correspondence on housing matters including pre-existing matters.
After 3 months, the member gains full access. Members wishing to obtain immediate access may upgrade to the Monthly Immediate Access plan (£21 upfront) or the Annual plan (£80/year). Please contact hello@stn-uk.org to discuss.
Members on the Monthly Immediate Access or Annual plans have full access from the date of commencement, including for pre-existing matters. STN reserves the right in exceptional circumstances to decline to accept a case falling outside its service scope or capacity, with a pro-rata refund considered in such circumstances.
Membership commences on the date your application is confirmed by STN in writing. STN will contact you within 2 working days of receiving your application.
Membership fees are collected by direct debit. Monthly fees of £7.00 are collected on or around the same date each month. Annual fees of £80.00 are collected annually. Upfront payments for the Monthly Immediate Access plan (£21.00) are collected at membership confirmation, with monthly payments of £7.00 commencing from the fourth month.
STN reserves the right to suspend or terminate membership in the event of payment failure, with prior notice. Membership fees are non-refundable except where STN is unable to provide services due to its own failure.
You may cancel at any time by notifying us at hello@stn-uk.org. There are no cancellation fees or notice periods for monthly members. Annual members who cancel mid-year are not entitled to a refund of the unused portion except at STN's discretion.
Upon cancellation, active case support will be wound down. STN reserves the right to terminate membership immediately for breach of these Terms, abusive behaviour toward staff, or provision of materially false information.
STN operates a fair use policy. We reserve the right to manage workload across the membership base, including by prioritising urgent matters, pacing correspondence in a structured manner, and managing multiple concurrent cases per member proportionately. We will always communicate clearly about any capacity limitations affecting a member's case.
STN does not provide: legal advice on merits or prospects; legal representation in court or tribunal; conduct of litigation; advice on whether to accept any offer or decision; or any regulated legal activity under the Legal Services Act 2007.
STN is not a claims management company. Where appropriate, we may introduce members to trusted regulated professionals.
Members agree to: provide accurate and complete information; notify STN promptly of relevant changes; act in good faith and cooperate reasonably; not use STN's services for fraudulent or vexatious purposes; treat STN staff with courtesy and respect; and not provide false or misleading information or instructions.
If you are dissatisfied with STN's service, please contact us at hello@stn-uk.org setting out the nature of your complaint. We will acknowledge within 3 working days and aim to provide a substantive response within 14 working days.
STN's liability to any member in respect of any claim shall be limited to the total membership fees paid in the 12 months preceding the event giving rise to the claim. STN shall not be liable for indirect, consequential, or special loss arising from membership or from the conduct of any landlord, housing association, local authority, or other third party.
Nothing in these Terms excludes or limits STN's liability for fraud or any liability that cannot be excluded by law.
STN collects and processes personal data in accordance with our Privacy Policy, which forms part of these Terms. By joining, you consent to STN using your personal data for the purposes of providing membership services, including corresponding with third parties on your behalf.
By maintaining active membership and submitting a matter to STN, you authorise STN to correspond with the relevant landlord, housing association, or local authority on your behalf in respect of that specific matter. You may withdraw authority in respect of any matter at any time by notifying STN in writing.
STN may amend these Terms from time to time with at least 30 days' notice by email. Continued membership following notification constitutes acceptance of the amended Terms. If you do not wish to accept amended Terms, you may cancel before the changes take effect.
These Terms are governed by the laws of England and Wales. Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
Version 1.0 — April 2026. How the Social Tenants Network collects, uses, and protects your personal data.
Social Tenants Network Ltd ("STN", "we", "us", "our") is registered in England and Wales (Company No: 17134347). Registered address: 124 City Road, London, EC1V 2NX.
STN is the data controller responsible for your personal data. Questions about this Policy or how we handle your data should be directed to hello@stn-uk.org. This Policy explains how we collect, use, store, and protect your personal data under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
When you apply to join STN, we collect: your full name; email address; phone number; property address; borough or local authority area; landlord or housing provider name; chosen membership plan; information about any pre-existing housing matter; and payment information (processed via our direct debit provider — we do not store bank details directly).
When you raise a matter with STN, we collect: details of the housing issue; names and contact details of parties involved; documents, photographs, and correspondence you provide; records of correspondence sent on your behalf; and case notes maintained by STN staff.
When you contact us via our website, email, phone, or WhatsApp, we collect the content of your message, your name and contact details, and the date and time of communication.
When you visit our website, our host (IONOS) may collect standard technical data including IP address, browser type, pages visited, and referring website. This is used solely for maintaining and improving our website. We do not use third-party tracking or advertising cookies.
To provide membership services — administering your membership and providing advocacy services (legal basis: performance of contract, Article 6(1)(b) UK GDPR).
To correspond on your behalf — using your data to correspond with landlords and housing authorities as authorised (legal basis: performance of contract and consent, Article 6(1)(b) and 6(1)(a) UK GDPR).
To manage payments — collecting membership fees via direct debit (legal basis: performance of contract, Article 6(1)(b) UK GDPR).
To comply with legal obligations — including record-keeping and company law obligations (legal basis: legal obligation, Article 6(1)(c) UK GDPR).
To respond to enquiries — responding to prospective and existing members (legal basis: legitimate interests, Article 6(1)(f) UK GDPR).
In the course of providing advocacy support, you may disclose special category data (such as information about health or disability) that is relevant to your housing matter. We process such data only where you have provided it voluntarily and where it is necessary for advocacy purposes. The legal basis is your explicit consent (Article 9(2)(a) UK GDPR), which you may withdraw at any time.
Housing authorities and landlords — we share relevant case information when corresponding on your behalf, sharing only what is necessary and proportionate.
Third-party service providers — including Formspree (form submissions), IONOS (website hosting), Microsoft 365 (email), and our direct debit provider. Each processes data on our behalf and is subject to appropriate data processing terms.
We do not sell your personal data to any third party or share it for marketing purposes. We may disclose data where required by law or court order.
Standard retention periods: membership data — 6 years after membership ends; case records — 6 years from case closure; payment records — 7 years (HMRC requirements); contact and enquiry data — 2 years from date of enquiry. Longer retention may apply where required by law or for defence of legal claims.
Under UK GDPR you have the right to: access your personal data; request rectification of inaccurate data; request erasure in certain circumstances; restrict processing in certain circumstances; data portability; object to processing based on legitimate interests; and withdraw consent where processing is consent-based.
To exercise these rights, contact hello@stn-uk.org. We will respond within one month. You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at www.ico.org.uk.
We take appropriate technical and organisational measures to protect your personal data, including: password-protected and access-controlled systems; encrypted email transmission; limiting data access to those who need it; and regular review of our data handling practices. In the event of a breach likely to risk your rights and freedoms, we will notify you and the ICO in accordance with our legal obligations.
We aim to keep your personal data within the United Kingdom and the European Economic Area. Where third-party providers transfer data internationally, we ensure appropriate safeguards are in place in accordance with UK GDPR requirements.
We may update this Policy from time to time. We will notify members of material changes by email before they take effect. The current version is always available at www.stn-uk.org.
Email: hello@stn-uk.org | Phone: 0203 355 6029 | Post: 124 City Road, London, EC1V 2NX
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A clearer experience for members: one secure account area for direct debit status, active matters, documents, updates, and support requests.
Your portal brings together membership status, billing visibility, case progress, and important documents so everything is easier to follow in one place.
Use this area to see whether STN is handling an active issue for you, what has already happened, and what the next step is.
Your billing area keeps the practical details easy to check without needing to chase by email.
Keep your contact details, property information, and any authorised person up to date so STN knows who can speak with us about your membership or property matter.
This area is for the important paperwork connected to your membership and any support matter STN handles for you.
Your portal is designed to make the practical side of membership easier to follow and easier to use.
A stronger member onboarding experience starts here: choose your plan, complete your details, launch direct debit setup, and move straight into a portal built to keep your membership and support journey organised.
This journey captures the right member details first, then moves into direct debit setup and unlocks the portal experience so members can immediately see their account, billing, updates, and any active matter information in one place.
These fields are the minimum useful onboarding data for your future member system and case workflow.
To make this genuinely work end to end, your production stack should follow this sequence.
STN provides procedural advocacy support, not legal advice or representation. Membership is access-based and does not guarantee any particular outcome. Bank details should never be collected directly by this static site; use a compliant direct debit provider for live payments.